Order processing time:
The amount of time it takes for us to prepare your order for shipment. This involves the securing of stocks, in some cases, and the checking of product quality. For large-volume orders, please expect a longer processing time.
Shipping time:
The amount of time it takes to receive your order after your order has shipped. Shipping times can vary depending on your location and shipping methods. Under the effect of COVID-19, the standard shipping delivery might be delayed to a certain degree.
Normal processing time: 1-5 business days
Standard shipping: 7-14 business days
Express shipping: 3-5 business days
Multiple Shipments:
If necessary, your wholesale order will be split into several shipments to be fulfilled as soon as possible. We will send a notification email or message to you when each parcel is dispatched.
Stock Availability:
Since stock changes by the minute, it is not always guaranteed after checkout; we will notify as soon as possible if we are out of an item on your order.
Back Orders:
We are not responsible for estimated back-order dates posted on the website. This is an estimated date and we cannot guarantee or control the stock coming in. If an item is unavailable it will be removed from the order and you will be notified via email or phone. We generally will ship the available items.
Note: Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of the year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.
* Under the impact of the COVID-19 outbreak, please expect a delay of Standard Shipping delivery.
By purchasing any items from this website, you are agreeing to and accepting all policies above.
